Terms & Conditions
Effective Date: [22 September]
Welcome to Jain Ki Dukan. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. General
Jain Ki Dukan provides products including dry fruits, herbs, spices, and related grocery products through this website.
By using our website, you confirm that you are legally capable of entering into a binding agreement and agree to these Terms & Conditions.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, weights, and other information displayed on the website are accurate.
However:
- Product colours and appearance may vary slightly from images.
- Natural products such as dry fruits, herbs, and spices may vary in size, colour, texture, and appearance.
- Product availability may change without prior notice.
- We reserve the right to correct errors or update product information at any time.
3. Pricing
All product prices displayed on the website are subject to change without prior notice.
Any applicable taxes, delivery charges, discounts, or other charges will be displayed during the ordering process where applicable.
Jain Ki Dukan reserves the right to cancel an order if a product has been incorrectly listed due to a pricing or technical error.
4. Orders
When you place an order, you agree to provide accurate and complete information, including your name, contact number, billing details, and delivery address.
Placing an order does not necessarily guarantee acceptance of the order. We reserve the right to accept, reject, or cancel an order for reasons including:
- Product unavailability
- Incorrect pricing or product information
- Incorrect or incomplete customer information
- Delivery limitations
- Suspected fraudulent or unauthorized transactions
5. Payment
Payments must be made through the payment methods made available on the website.
Orders may be processed only after successful payment confirmation, where applicable.
We do not knowingly store complete debit or credit card information on our servers. Payments may be processed through third-party payment service providers subject to their respective terms and policies.
6. Shipping & Delivery
We aim to dispatch orders within the estimated timeframe displayed on the website.
Delivery times may vary depending on the delivery location, courier availability, weather conditions, holidays, and other circumstances beyond our control.
Jain Ki Dukan shall not be responsible for delays caused by circumstances outside our reasonable control.
Customers are responsible for providing a correct and complete delivery address and contact information.
7. Cancellation
Orders may be cancelled before dispatch, subject to our ability to process the cancellation.
Once an order has been dispatched, cancellation may not be possible.
For cancellation requests, customers should contact us as soon as possible using the contact details provided on the website.
8. Returns & Refunds
Due to the nature of food products, returns may be subject to specific conditions.
If you receive a product that is damaged, incorrect, defective, or otherwise eligible for a return or replacement under our policy, please contact us within 7 days of delivery.
You may be required to provide photographs or other information to help us verify the issue.
Approved refunds will be processed using the applicable payment method or another appropriate method.
Please refer to our separate Return & Refund Policy for complete details.
9. Food Products & Allergies
Dry fruits, herbs, and spices are food products and may contain or come into contact with allergens.
Customers are responsible for checking product information and considering their individual dietary requirements or allergies before consuming any product.
If you have a known food allergy or medical dietary restriction, consult an appropriate professional before consuming a product.
10. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to the website or its systems.
- Interfere with the website’s operation or security.
- Copy, reproduce, modify, or distribute website content without permission.
- Submit false, misleading, or fraudulent information.
11. Intellectual Property
All website content, including text, graphics, photographs, logos, product images, designs, and other materials, is the property of Jain Ki Dukan or its respective content providers unless otherwise stated.
Such content may not be reproduced, copied, modified, distributed, or commercially used without prior written permission.
12. Third-Party Services
Our website may use third-party services such as payment gateways, delivery partners, analytics services, or other service providers.
Your use of such services may also be subject to the respective third party’s terms and policies.
13. Limitation of Liability
Jain Ki Dukan shall not be liable for losses or damages arising from circumstances beyond its reasonable control, including delivery delays, technical failures, network interruptions, or third-party service failures.
Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
16. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Jain Ki Dukan
Email: sales@jainkidukan.com
Phone: 8447825245
Address: B-17 Acharya Niketan, Mayur Vihar Phase 1, Delhi 110091