Refund and Returns Policy
Effective Date: [22 September]
At Jain Ki Dukan, we carefully pack and dispatch our dry fruits, herbs, spices, and other products. Because these are food products, returns and refunds are subject to the conditions below.
1. Damaged or Incorrect Products
If you receive a product that is:
- Damaged during delivery
- Incorrect or different from what you ordered
- Missing from your order
- Defective or otherwise unsuitable for consumption
please contact us within 48 hours of delivery.
To help us verify the issue, you may be asked to provide:
- Order number
- Photographs or video of the package and product
- Description of the issue
- Other information reasonably required to investigate the complaint
2. Return Eligibility
Due to the nature of our food products, we generally do not accept returns of opened or used food products for reasons such as change of mind or personal preference.
A return or replacement may be considered where the product is damaged, incorrect, defective, or otherwise covered by our return policy.
Products must remain in their original packaging where a return is approved.
3. Wrong Product
If we have sent you the wrong product, please contact us within 48 hours of delivery.
After verification, we may arrange a replacement or provide an applicable refund.
4. Damaged Package
If your package appears damaged at the time of delivery, please inspect the product as soon as possible.
If the product has been damaged during transit, contact us within 48 hours and provide photographs of the outer packaging and product.
We will review the claim and determine the appropriate resolution.
5. Refunds
Once a refund is approved, the refund will be processed through the applicable payment method or another appropriate method.
The time required for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
6. Replacement
Where appropriate, Jain Ki Dukan may offer a replacement instead of a refund.
Replacement availability will depend on product availability and the circumstances of the complaint.
7. Non-Refundable Situations
A refund or replacement may not be provided where:
- The customer simply changes their mind after purchase.
- The product has been opened or consumed.
- The product has been improperly stored after delivery.
- The product has been damaged after delivery due to customer handling.
- The complaint is made after the applicable reporting period.
- The delivery address or contact details provided by the customer were incorrect.
- The customer refuses delivery without an eligible reason.
8. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
If the order has already been processed or dispatched, cancellation may no longer be possible.
If an eligible cancellation is approved, the applicable refund will be processed after confirmation.
9. Shipping Charges
Shipping or delivery charges may not be refundable unless the return, replacement, or cancellation is due to an error attributable to Jain Ki Dukan or otherwise required under applicable law.
10. How to Request a Refund or Replacement
To request a refund or replacement, contact us using the details below and provide:
Order Number:
Customer Name:
Registered Mobile/Email:
Reason for Request:
Photos/Videos, if applicable:
Email: [Email Address]
Phone/WhatsApp: [Phone Number]
Our team will review the request and communicate the applicable resolution.
11. Policy Changes
Jain Ki Dukan reserves the right to update this Refund and Returns Policy from time to time.
Any changes will be published on this page with the updated effective date.
12. Contact Us
Jain Ki Dukan
Email: sales@jainkidukan.com
Phone: 8447825245
Address: B-17 Acharya Niketan, Mayur Vihar Phase 1, Delhi 110091